We respond to your individual requirements
Do you need more information, customised adaptions or have suggestions? We always respond promptly to your issues so that you can always work with our data and tools.
You can easily reach us by phone or chat
It is easy for our customers to contact us in the event of questions. Choose whether you want to call us or prefer to send us a message via chat. Our Live Support is personally available within business hours.
Extensive overview
Our trained staff will familiarise your team with the functionalities and handling of our tools. Afterwards, you will know all the important functions and will be able to work independently and reliably. The training courses can take place by phone, online or at your premises. Whichever way you request.
Remote support with TeamViewer
We are also here for you when time is tight and time is of the essence: Our support can log into your screen with just one click and will solve the problem with you.
Online training & webinar
Only one employee needs to be trained or you need an introduction to a certain feature? In our webinars, you can find structured tutorials that explain each of our tools in detail. Available online at any time, whenever you wish to access them.
Individualisation of reports and exports
All reports and exports can be adapted to your corporate design. If requested, we will also develop with you automatically generated reports, alerts and necessary interfaces that are customised to your needs.
Collecting additional magazines and offers
One of your competitors is currently missing from our data entry set or there is a new release that you would like to track from the offset? Feel free to contact us. We will quickly include new magazines/stations straightforwardly in the collection. Retroactively if possible.
Integration of your data and allocations
If requested, we integrate individual customer or area allocations into your version of the OLAP Cube. This way, you can identify and analyses area-or seller-specific market developments as well as potentials and customise your sales control system even more.
Sales trainings
Employees are the most valuable resource of a company and trainings are thus always a good investment. With our partner, IFM Institut für Mittelstandserfolg, we offer telephone trainings on the subjects of new customer acquisition and appointment scheduling as well as sales trainings on sales solutions. In addition, we also perform the direct connection with our data and tools.
Customer reports at the press of a button
In cooperation with you, we create highly automated reports, which can be accessed directly from your CRM as a PowerPoint presentation.